Support

Fundology is run by a small team. There is no call centre and no chatbot: questions go to a real inbox and a person answers them.

Contact us

Email [email protected]. We aim to reply within two working days. If your message is about a specific fund, including the ISIN helps us answer it first time.

Common questions

A figure looks wrong.

Tell us the fund, the figure and what you expected, and we will check it against the source. Every number on the site carries the feed it came from and the date it was gathered; the data status page shows which feeds are current and which have gone stale. If a figure is wrong we correct it and say so rather than quietly changing it.

A fund is missing, or shows no data.

We cover a fund once we can source its figures from published data we are permitted to use. Until then the fund may appear with its reference details and no performance. Ask us to prioritise one and we will tell you honestly whether we can.

I cannot sign in.

Sign-in codes are emailed and expire quickly. Check your spam folder, then request a fresh code. If the email never arrives, write to us from the address you signed up with and we will look it up.

I want my account deleted.

You do not need to ask us. Deletion is in the app under Account, and on the web under Settings. It removes your account, watchlist, alerts, notes, saved searches and API keys straight away, with no waiting period and no retention of anything linked to you. If you would rather we did it, email us from the registered address.

Can you tell me what to invest in?

No, and we will not. Fundology is an information tool. We are not authorised by the Financial Conduct Authority and we do not give advice or personal recommendations. If you want advice, an FCA-authorised adviser can be found through the FCA Register.

What we cannot help with

• ·Buying, selling or holding decisions — we do not advise, and we will not tell you what to pick.
• ·Anything to do with your broker account: we hold no money, execute no trades and have no access to any provider.
• ·Tax questions specific to your circumstances, beyond explaining what a term means.

Reporting a security issue

If you believe you have found a vulnerability, email [email protected] with the detail and give us a reasonable window to fix it before publishing. We will confirm receipt and keep you updated.

Capital at risk. Past performance is not a guide to future returns. The value of investments can fall as well as rise. This is information, not advice.